Creator Keyboard Support
Frequently Asked Questions
How do I set up Creator Keyboard on my phone?
1. Open Settings on your device.
2. Go to General > Keyboard > Keyboards.
3. Tap “Add New Keyboard”.
4. Select “Creator Keyboard” from the list.
5. You can now access the keyboard in any app or website by pressing the globe (🌐) icon in the bottom left of your default keyboard.
Can anyone see what I add to my keyboard?
No. All of your data is kept on your phone. Because of this, remember to use the import/export feature to regularly back up your responses.
Can I share my responses with family or friends?
Yes. If you want to share responses with family, friends or the general public you can simply export your data and the person you want to share with can import it. This might be useful for sharing responses between devices or loading up a family member with important information they can quickly access from their keyboard if they need to.
Can I export my responses to iCloud?
At this moment in time, in order to back your data up to the cloud simply export your responses on your settings page and choose or create a folder where you would like to save them in your iCloud account. We plan to add iCloud syncing to future versions but automatic syncing isn’t currently available.
Can I use Creator Keyboard on multiple devices?
Yes. You can install Creator Keyboard on your iPhone and iPad as long as they are on the same Apple ID.
Can I customize Thanks-o-matic?
Not at this time but we’ve loaded Thanks-O-Matic with 100 different ways to say thanks so you shouldn’t run out. However, if you have some favorites or want to modify what’s there you can make a “Thanks” folder if you’re using the pro plan and fill it with “Thanks” related responses you can use.
If you do that, I recommend turning on “Partition Responses” (pro feature) in your app Settings in order to keep your Responses list from getting filled with “Thanks” messages.
Do you take feature requests?
Absolutely! Creator Keyboard is built for you so we want to make it as good as we possibly can in future updates. If you have feature requests please send them via the support form below.
If I change phones can I transfer my pro plan?
Yes. After the app is installed navigate to the settings page in the app. Then tap on “Upgrade to Pro”. If you look under the “Continue” button you’ll see “Restore purchases”. Tap that to activate Creator Keyboard Pro on your new device.
As a reminder make sure you’ve exported your responses on your previous device to iCloud so you can quickly import your data once you install the app on your new device.
Can I use Creator Keyboard on my computer?
We’re currently building complimentary browser extensions for Safari and Google Chrome but they are not available yet.
My redemption code isn't working.
If you installed the app and redeemed your code but it didn’t unlock the pro features, all you need to do is press the button like you’re going to buy the app and it will automatically unlock the pro features for you.
Keep in mind, if it pops up the option to double click to purchase then your redemption code didn’t work. In that case contact me and I’ll get you sorted.
Tutorials
Learn how to set up and use your Creator Keyboard app.
Connecting and Using
Your Creator Keyboard
Adding A New Response
To Your Creator Keyboard
Creator Keyboard
Settings Explained
Importing and Exporting
Your Creator Keyboard Data
Setting Up Account Links
In Creator Keyboard
Creator Keyboard
Pro Features Explained
Using Folders (PRO)
In Creator Keyboard
Support
If you run into issues with your Creator Keyboard we're here to help. Send a message explaining your issue and we'll get back to you as soon as we see it.